AutoGP posts from Chrome on your computer, so it needs the computer's internet connection the whole time a run goes.
What happens when the connection drops
AutoGP doesn't wait for the connection to come back. It tries the next group, and when the group's page can't open, Results says for that group: "The group's page didn't open. Check your internet connection."
If three groups in a row fail this way, AutoGP stops the run, so it doesn't keep going through your list with no connection. Results then says it stopped after 3 groups in a row, and how many groups got the post before it stopped.
Groups that didn't get the post use none of your posts. Only posts that went through count toward your plan.
If the connection dropped while a post was being sent, that one group may show as not confirmed or as taking too long. Open it from the Results tab (its name is a link) and look for your post before you send it again, so the group doesn't get it twice.
What to do once you're back online
- Check the connection: open facebook.com in Chrome and make sure it loads.
- Retry the groups that failed: in Results, press Retry posting. It ticks the failed groups and opens the Post tab; press Post now. It's also there when you open the run under past runs.
- Post to the groups the run never reached: after a stop, Retry posting doesn't cover them, so tick them again on the Post tab. The groups that already got the post are skipped on their own if you leave the same-group spacing on (see posting to the same group again).
Scheduled posts while you're offline
Before a scheduled post starts, AutoGP checks your plan with autogp.ai. If the computer is offline at that time:
- A one-off post doesn't run. The Schedule tab says it did not run because AutoGP could not be reached. Post it again from there when you're back online.
- A repeating post skips that time and goes out at its next time.
To keep scheduled posts going out, see keeping scheduled posts running.
When to contact support
Email support@autogp.ai if groups keep failing with "The group's page didn't open" while Facebook loads fine in Chrome. Include what Run Diagnostics shows on the Results tab.