AutoGP

AutoGP couldn't fill in Facebook's listing form

Facebook's listing form changes, and a step AutoGP expected wasn't there. Why it happens, what it doesn't mean, and the two things that usually fix it.

What it means

A listing is created through a form with two steps: the item itself — photos, title, price, condition — and then the groups to publish it to. AutoGP opens that form, fills it in and checks each step before moving on, exactly as you would.

Somewhere in that sequence a step wasn't where AutoGP expected it: Sell Something wasn't on the group's page, the Create new listing chooser didn't open, a field wouldn't take its value, or the form wouldn't move past its first step.

It isn't a problem with your account, and nothing was published. Facebook changes this form's layout and wording from time to time, and it also renders differently in a slow or half-loaded page.

Because one form publishes one listing to all of its groups at once, a form that couldn't be filled in means none of that batch's groups got the listing.

What to do

  1. Run it again. A half-rendered page is the most common cause, and the next attempt usually gets a clean one.
  2. Create one listing by hand in the same group, to see whether the form works at all for your account. If it doesn't, it's Facebook's end, not AutoGP's.
  3. Check your Facebook language. AutoGP knows this form's buttons in the languages it supports; in another language it won't recognise them. Setting Facebook to English is the quick fix.
  4. Click Run Diagnostics in AutoGP and send us what it shows if it keeps happening — that's what tells us which step changed.

When to contact support

Email support@autogp.ai if you can create a listing in the group by hand and AutoGP still can't. Include the group's link, what Run Diagnostics shows and your Facebook display language. A form Facebook has changed is our job to fix, and this is how we find out.

More about posting

AutoGP couldn't find where to write the post

AutoGP opened the group but couldn't find Facebook's post box. The usual causes, from a slow page to Facebook's language setting, and what to try.

Facebook didn't confirm the post went through

AutoGP pressed Post, but Facebook showed an error or didn't take the post. Check the group before posting again, so it doesn't get the same post twice.

Posting to a group took too long

AutoGP gives each group a set time to post. Why one can run over, like a slow page, big images or a long post, and how to make the next run go smoothly.

The posting window was closed

AutoGP posts in a small window it opens for each group. If that window closes or leaves the group's page, the post stops. How to keep runs going.

A post didn't go through for another reason

When AutoGP can't tell why a post to a group failed: what to check first, how to try again safely, and what to send support so it can be fixed.

The photos didn't reach Facebook

Every Facebook listing needs at least one photo, and this one's never finished uploading. What stops a photo attaching, and how to get the listing out.

Marketplace needs a category for this listing

Marketplace requires a category that buy and sell groups don't ask for, and Facebook didn't offer the one this listing needs. Two ways round it.

Facebook lists into at most 20 groups at once

One Facebook listing form reaches 20 groups, so AutoGP splits a run into several. What it means when a group doesn't fit into one of them.

Facebook didn't confirm the listing was published

AutoGP filled in the listing form and pressed Post, but Facebook never confirmed it. Why to check before listing the same item a second time.

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