AutoGP

Marketplace needs a category for this listing

Marketplace requires a category that buy and sell groups don't ask for, and Facebook didn't offer the one this listing needs. Two ways round it.

What it means

The two places a listing can go ask for different things. A buy and sell group needs a title, a price and a condition. Marketplace needs a category as well, chosen from Facebook's own two-level list — Home & garden → Furniture, and so on.

You turned "also list on Marketplace" on, so AutoGP used the form that Marketplace requires and went looking for your category in that list. Facebook didn't offer it. The list is Facebook's, it's translated into the language your account uses, and it changes, so a category that existed last month may be named differently now or not be there at all.

Nothing was published, and nothing is wrong with your account.

What to do

  1. Pick a different category in AutoGP, one you can see in Facebook's own list. Open Create new listing on Marketplace by hand and read the categories there — those are the exact words AutoGP is matching.
  2. Switch "also list on Marketplace" off and run the listing to your groups only. Groups don't ask for a category at all, so the listing goes out unchanged.
  3. Check your Facebook language if none of the categories look familiar. AutoGP matches the category by its name, so an account set to a language AutoGP doesn't support won't match.

When to contact support

Email support@autogp.ai if your category is in Facebook's list, spelled the same way, and AutoGP still can't find it. Tell us the category, and your Facebook display language.

More about posting

AutoGP couldn't find where to write the post

AutoGP opened the group but couldn't find Facebook's post box. The usual causes, from a slow page to Facebook's language setting, and what to try.

Facebook didn't confirm the post went through

AutoGP pressed Post, but Facebook showed an error or didn't take the post. Check the group before posting again, so it doesn't get the same post twice.

Posting to a group took too long

AutoGP gives each group a set time to post. Why one can run over, like a slow page, big images or a long post, and how to make the next run go smoothly.

The posting window was closed

AutoGP posts in a small window it opens for each group. If that window closes or leaves the group's page, the post stops. How to keep runs going.

A post didn't go through for another reason

When AutoGP can't tell why a post to a group failed: what to check first, how to try again safely, and what to send support so it can be fixed.

AutoGP couldn't fill in Facebook's listing form

Facebook's listing form changes, and a step AutoGP expected wasn't there. Why it happens, what it doesn't mean, and the two things that usually fix it.

The photos didn't reach Facebook

Every Facebook listing needs at least one photo, and this one's never finished uploading. What stops a photo attaching, and how to get the listing out.

Facebook lists into at most 20 groups at once

One Facebook listing form reaches 20 groups, so AutoGP splits a run into several. What it means when a group doesn't fit into one of them.

Facebook didn't confirm the listing was published

AutoGP filled in the listing form and pressed Post, but Facebook never confirmed it. Why to check before listing the same item a second time.

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